What is the difference between a Predictive Dialer and an Auto Dialer ?
A predictive dialer is a telephone control system that automatically calls a list of telephone numbers in sequence and screens out no-answers, busy signals, answering machines, and disconnected numbers while predicting at what point a human caller will be able to handle the next call. Predictive dialers are commonly used for telemarketing, surveys, appointment confirmation, payment collection, and service follow-ups. The phone calls you receive from “no one there” are often predictive dialer calls in which a manual caller isn’t ready yet. Not to be confused with an auto dialer, a predictive dialer is programmed to predict when a human caller is available to pick up a call.
Auto Dialers are telephony devices having auto dialing or speed dialing capabilities. These are devices, which are capable of dialing a large number of people automatically through a database or are capable of randomly or sequentially dialing telephone numbers to deliver a unified message or messages. The term Auto Dialer is applicable to a wide range of products available in the market, such as auto dialer telephony computer, voice-mail system and speed-dial system. Auto dialers are designed to make outbound calls.
They utilize controlled voice activation to record answers to questions. This provides the prospect with a normal conversational environment or interactive environment whereby one can speak in a normal fashion without bothering about pressing buttons on the keypad. Auto dialers are meant to be creating qualified sales leads and finding pre-qualified prospects for your business. They can also effectively deliver a voice broadcasted to an answering machine or a live person. An autodialer can also be prompted by the person on the other side to record a message or transfer the person to a live agent.
The primary use of a predictive dialer is to increase the time telemarketing staff spend talking. The primary use of an auto dialer is to generate leads and sales and also to broadcast a voice message to a specific list of numbers. Perhaps the biggest difference between a predictive Dialer and a Autodialer is the price. A 4 line Predictive dialer could run upwards of $30,000 dollars whereas our Hosted CallStar 4-line Turnkey System complete with software, support, scripts is $160.